Terms of Service

Dealer Duo is a software service operated by DDW Labs (“Dealer Duo,” “we,” “us”). It gives car sales associates a personal link-in-bio showroom: a public page with their name, photo, contact information, dealership inventory, and a direct path for buyers to reach out.

These terms govern the Dealer Duo website, the pages we host, account tools, lead delivery, and related services. By creating an account, publishing a page, or using the service, you agree to these terms.

Dealer Duo is a software product. It is not a law firm, does not provide legal, tax, financial, or compliance advice, and using it does not create an attorney-client relationship with anyone, including our founder, who is an attorney. Dealer Duo is operated separately from Lot Law; nothing you do in Dealer Duo creates an engagement with Lot Law.

You must be at least 18 years old and provide accurate account information. You may create a page only for yourself, or for another person who has authorized you to act for them. You must have the right to use the name, photo, contact details, and social links on your page.

You must protect your account credentials, keep contact information current, and promptly notify us of suspected unauthorized access.

Your Dealer Duo page is your page. It identifies you, the sales associate. It is not the dealership’s website and must not claim to be. You may not present your page as published, sponsored, or endorsed by a dealership unless that is true.

You are responsible for using Dealer Duo consistently with your dealership’s policies, your employment or contractor agreement, and any marketing rules that apply to you. If a dealership tells us a page misrepresents an affiliation or uses its information without permission, we may unpublish or modify the page while the dispute is resolved. Our commitments to dealerships are described in the Dealership Safeguards page.

Inventory shown on Dealer Duo pages is sourced from the dealership’s own public listings and refreshed on a recurring schedule. It is provided for information only. It is not an offer to sell, and prices, availability, fees, incentives, and vehicle details can change or contain errors. Buyers must confirm price and availability directly with the dealership.

We do not guarantee that inventory is current, complete, or accurate, and we may remove or stop syncing inventory at any time, including at a dealership’s request.

When a buyer submits an inquiry through your page, we deliver it to you. The customer relationship is yours to handle. You are solely responsible for how you follow up, including complying with telephone, text, and email marketing laws (such as the TCPA, do-not-call rules, and CAN-SPAM), consent requirements, and your dealership’s own policies for handling customer information.

Gmail sending is an optional integration. If you connect a Google account, you authorize Dealer Duo to use the permission you grant to send emails that you deliberately compose and initiate in Dealer Duo. The integration does not give Dealer Duo permission to read or import your Gmail inbox, contacts, drafts, labels, or existing messages. The Google account you connect may be different from the account you use to sign in to Dealer Duo.

You represent that you are authorized to connect and send from that Google account. You are responsible for the recipients, content, timing, and lawfulness of messages sent through it, including honoring consent, opt-out, dealership, employment, and applicable email-marketing requirements. You may not use the integration for spam, deception, harassment, unlawful marketing, or any purpose prohibited by Google’s terms or policies.

Google may limit, suspend, expire, or revoke access to the Gmail service or a particular authorization. Dealer Duo does not guarantee continuous availability of the integration and may send through an available Dealer Duo email provider when Gmail is disconnected, unavailable, or not selected. You can disconnect Gmail at any time in Dealer Duo’s email settings. Disconnecting removes the stored Gmail connection credential and attempts to revoke it with Google, but it does not delete Dealer Duo CRM records of messages you previously chose to send.

Buyers who check the SMS consent box on an inquiry form agree to receive conversational text messages from the sales associate whose page they contacted, about their inquiry, such as answers to questions, vehicle information, and appointment scheduling. Message frequency varies. Message and data rates may apply. Consent is not a condition of any purchase.

Reply STOP to any message to opt out; after opting out you will receive a single confirmation message and no further texts. Reply HELP for help, or use the contact information on the page you inquired through. Mobile carriers are not liable for delayed or undelivered messages.

You are responsible for the accuracy and legality of the content on your page, including pricing claims, availability statements, photos, testimonials, and anything you add or approve. Vehicle advertising is regulated; you are responsible for meeting the truth-in-advertising and disclosure rules that apply to you and your dealership in your state.

Dealer Duo may use automated and language-model tools to draft page copy, layouts, and other materials from the information you provide. Automated output can be incomplete or wrong. You are responsible for reviewing your page and approving what is published under your name.

You retain ownership of the content you submit. You grant Dealer Duo permission to host, process, display, reproduce, adapt, and distribute that content as needed to provide, secure, support, and improve the service, including publishing it on your public page. You represent that you have the rights needed to grant that permission.

Dealer Duo retains ownership of its software, page templates, designs, workflows, trademarks, and other intellectual property. You may not resell, scrape, clone, or build a competing service from Dealer Duo materials, or reverse engineer non-public parts of the service.

Parts of Dealer Duo are free to start. Fees for paid features, billing cycles, and cancellation terms are stated at checkout or in a separate written agreement. Unless a written agreement says otherwise, subscriptions renew until canceled, fees are due in advance, and paid fees are non-refundable. We may suspend or limit service for overdue amounts, chargebacks, suspected fraud, security risks, or material violations of these terms.

You may not misuse the service, interfere with its security, attempt unauthorized access, upload malware, test vulnerabilities without permission, submit false leads, impersonate another person or dealership, violate another party’s rights, or use the service for unlawful activity.

The service relies on third-party infrastructure, authentication, storage, email, payment, analytics, and AI providers. We are not responsible for third-party services outside our reasonable control, but we choose providers intended to support the confidentiality and security needs of the product. Current providers are listed on the Dealership Safeguards page.

Dealer Duo does not guarantee leads, appointments, sales, search rankings, follower growth, uptime, or any particular business result.

Except as expressly stated in a written agreement, the service is provided “as is” and “as available.” To the fullest extent permitted by law, Dealer Duo disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation.

To the fullest extent permitted by law, Dealer Duo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or reputational harm. Unless a separate written agreement states otherwise, Dealer Duo’s total liability for all claims relating to the service is limited to the amounts you paid to Dealer Duo for the affected service during the three months before the event giving rise to the claim, or one hundred U.S. dollars if you have paid nothing.

You will defend and indemnify Dealer Duo from claims, losses, liabilities, damages, costs, and expenses arising from your page content, your submitted information, your buyer communications, your misuse of the service, your violation of these terms, or your violation of law, except to the extent caused by Dealer Duo’s own willful misconduct.

You may stop using the service and unpublish your page at any time. We may suspend or terminate access if you materially violate these terms, create security or legal risk, fail to pay amounts due, or use the service in a way that could harm Dealer Duo, a dealership, another customer, or the public. Provisions that by their nature should survive termination will survive.

Unless a separate written agreement says otherwise, these terms are governed by Arizona law, without regard to conflict-of-law rules. The state and federal courts located in Pima County, Arizona, will have exclusive jurisdiction for disputes arising from these terms or the service, except that either party may seek injunctive relief in any court with jurisdiction.

We may update these terms as the service changes. The effective date above identifies the latest version. Continued use after updated terms are posted means you accept the updated terms.

Questions about these terms can be raised through your Dealer Duo account or by emailing help@dealerduo.com.